FurnitureMail.com Frequently Asked Questions

1. Can I just buy one of the piece in the whole set?

Mostly, Yes. You will need contact us to check the details and prices.

2. How do you package my merchandise to prevent shipping damages?

All merchandises are brand new and in factory original package. They are all thoroughly inspected prior shipping. Occasionally, some items may be repacked and reinforced just to be sure they will arrive safely.

3. How do you ship my merchandise and what are the terms?

We usually ship through FedEx Ground. We are very satisfied with their service and no problem has occurred so far. Sometimes we use common carriers for over sized items.

4. Just in case, what should I do if I find items damaged on arrival?

Please inspect the packaging and items before you sign to receive the merchandise. In case you find any damage in the items, please have it signed by the carrier/driver and send us a description and digital photograph of the damaged items/parts. We will assist you in the damage claim. Please know that we can not assist you in your claim for any damages or discrepancies after the package has been accepted upon delivery.

5. Do you offer warranty for your product?

We only choose those quality products we trust to sell. Most of them carried manufacturer’s warranties. We, as a retailer, do not carry any additional warranty.

6. Do you charge sales taxes?

No, We do not charge sales tax, EXCEPT merchandise shipped to California addresses must pay 9.25% sales tax.

7. How to contact you if I have more questions?

Most of the frequently asked questions are answered above. If you still have more questions, please email me at: sales@furnituremail.com. Your questions will be answered within 24 hours though mostly I will answer it right away since I am in front of the computer most of the time!

Thank you!